FAQ

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Faq

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  2. Faq
01. What are our working Office hours ?
  • Open from 9 am to 9 pm.
  • Orders can be placed online 24 hours a day.
02. How Can i contact IDEATIVE BOXOFFICE ?
03. What payment methods do we accept ?
  • Online ( Visa, Master, MADA ).
  • Onsite / Outlets ( Cash, POS)
  • Bank transfer via Call Center.
04. Can i book tickets over the phone ?
Yes , through Call Center via bank Transfer .
05. Are online payments safe ?
Yes it is, we deal with pay-fort via Riyad bank, An extra fee of 3.5% will be charged on the total amount of tickets that you buy online.
06. How do I know that my booking is confirmed ?
When your payment has completed you will receive an email receipt confirming the booking , so please ensure you correctly input your email address right.
07. I didn’t receive a conformation email, is my booking confirmed ?
sometimes email service providers send emails to junk folders; folders; please check this before getting touch to confirm your booking. please do not book again as refunds can not be made.
08. I Cant attend the event, can i have a refund?
Yes,Terms and conditions apply
09. Will my seats be together ?
Yes , as per as you choose in the floor plan of the venues.
10. I have tickets to a canceled event. Can i get a refund ?
Yes,Terms and conditions apply
11. I have tickets to a rescheduled event. Can i get a refund ?
Yes,Terms and conditions apply

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